1.Who we are
RentalComply ("we", "us") runs rental-comply.co.uk. We are the controller of the personal information described in this policy. Our registered office is at 124 City Road, London, EC1V 2NX, and you can contact us about your data at info@rental-comply.co.uk.
2.Information we collect
If you book services as a customer, we collect:
- your name, email address, phone number and address;
- details of the property and the services you book, including dates and times;
- messages you exchange with engineers, reviews you leave and certificates issued to you;
- payment records, such as the amount paid and refunds. Your card details are collected by Stripe and are never stored by us.
If you join as an engineer, we also collect:
- your business details, address, services, prices and working hours;
- documents we need to verify you, such as photo ID, accreditation certificates, a DBS check and insurance certificates;
- payout information, which is held by Stripe.
When you contact us, we keep your message and our reply. When you use the website, we also collect basic technical information such as your IP address and browser type, to keep the website secure and working. If you accept analytics cookies, we also collect information about how you use the website through Google Analytics (see our Cookie Policy).
3.How we use your information
| What we do | Legal basis |
|---|---|
| Create and run your account, and manage bookings, payments, refunds and messages | To perform our contract with you |
| Share booking details with the engineer you book, and customer details with the engineer doing the job | To perform our contract with you |
| Verify engineers and check their documents stay in date | Our legitimate interest in keeping customers safe, and legal obligations |
| Send booking confirmations, reminders and service updates by email | To perform our contract with you |
| Send engineers onboarding reminders and updates about their application | Our legitimate interest in helping engineers complete sign-up |
| Answer your questions and complaints | Our legitimate interest in supporting our users |
| Prevent fraud and keep the website secure | Our legitimate interest, and legal obligations |
| Keep financial records | Legal obligation |
| Measure how the website is used, with Google Analytics, so we can improve it | Your consent, which you can withdraw at any time |
We do not sell your personal information, and we do not send you marketing emails unless you have agreed to receive them.
5.International transfers
Some of our service providers are based outside the UK, for example in the United States. Where your information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement.
6.How long we keep it
We keep your account information for as long as your account is open. Booking and payment records are kept for six years after the booking, as required for tax and accounting purposes. Engineer verification documents are kept while the engineer is active on the platform and for as long afterwards as we need them to deal with any claims.
When we no longer need your information, we delete or anonymise it.
7.Your rights
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information, or object to our use of it;
- ask for your information in a format you can give to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email info@rental-comply.co.uk. We will reply within one month. Some rights have exceptions, for example we may need to keep payment records even if you ask us to delete your account.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to deal with your concerns first.
8.Keeping your information safe
We use encrypted connections, restrict access to personal information to people who need it, and rely on established providers for sign-in and payments. No system is completely secure, but we work to protect your information and will tell you and the ICO if a breach puts you at risk.
9.Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
10.Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.