Simple, secure payments
Pay for your booking online by debit or credit card. No surprises, no extra fees, and full refunds when you cancel in time.
Debit & credit cards
Pay with Visa, Mastercard, American Express and other major cards. Prices are in pounds sterling.
- Visa
- Mastercard
- American Express
- Maestro
- Paid securely through Stripe
- No booking or card fees
- Confirmed as soon as you pay
- Full refund if you cancel 24h+ ahead
Not accepted
Cash or card on the day
Engineers don't take payment at your property. Everything is paid online when you book.
Bank transfer or cheque
All bookings are paid by card at checkout.
How payment works
From booking to certificate in four steps.
Choose your booking
Pick your service, engineer, date and time. You see the full price before you pay.
Pay securely by card
You're taken to Stripe's secure checkout. Your slot is held for 30 minutes while you pay.
Get your confirmation
Once payment goes through, your booking is confirmed and we email you the details.
Download your certificate
After the visit, your engineer uploads the certificate and you download it from your dashboard.
Your card details stay safe
Payments are processed by Stripe, a PCI DSS Level 1 certified provider trusted by millions of businesses. You enter your card on Stripe's secure checkout, so your card details never reach or get stored on our servers.
Cancellations & refunds
- More than 24 hours before
- Cancel online for a full, automatic refund to your card, usually within 5–10 working days.
- Less than 24 hours before
- Email us at info@rental-comply.co.uk and we'll help.
Payment questions
When is payment taken?
When you complete checkout. Your booking is only confirmed once the payment has gone through. If you leave checkout without paying, nothing is charged and the slot is released after 30 minutes.
Are there any extra fees?
No. The price shown when you book is the total you pay. There are no booking or card fees added at checkout.
What happens if I cancel?
If you cancel online more than 24 hours before your appointment, you get a full refund to your card automatically, including any fees. It usually reaches your account within 5–10 working days. For appointments less than 24 hours away, please email us.
Can I change my appointment without paying again?
Yes. You can reschedule free of charge up to 24 hours before your appointment, from Bookings in your dashboard. Your payment moves with the booking.
Can I get a receipt?
Your booking confirmation email shows the amount paid. If you need a receipt or invoice for your records, contact us with your booking details.
Is my card information safe?
Yes. Payments are handled by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered on Stripe's secure checkout and never reach or get stored on our servers.
Questions about a payment?
Our team can help with charges, refunds and receipts. We usually reply within 24 hours.